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Launching a New Product
At CCG we often introduce clients to new products. Historically our clients had the leisure to introduce products slowly since they were not operating in highly competitive markets. However, today we...
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Do You Know the Margins for Your Product Lines?
That sounds like a straightforward question and most businesses in the country can say yes to that question. But I find that a large percentage of telecom companies don’t know the margins on their...
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Give the Customers What They Want
I have a friend Danny who is a CPA and he is doing something that I think is brilliant. He has taken over the accounting practice from his 72 year-old father and he also has a number of other older...
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Smart Upgrades
Every network faces periodic upgrades of electronics or key components. We have found that cutovers are the time when any network is the most vulnerable. There are tried and true processes that can be...
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How Good Should Your Customer Service Be?
This is the hardest question I have asked as a blog title, because there just is no easy answer. Before I try to answer the question at all, let me set some parameters. I am talking about smaller...
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The Latest in Home Security
Home security (Photo credit: Wikipedia) Anybody following this blog knows that I have been promoting the ideas of telecom providers getting into the home security business. I see this as one of the...
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